Built on consent. Compliant by design.

The complete BenG SMS messaging policy — consent flow, message types, frequency, and opt-out instructions. This is regulator-facing content; nothing is paraphrased.

BenG sends appointment-related SMS messages to help service providers communicate with their clients. BenG takes consent seriously and follows all applicable regulations.

BenG — SMS Consent FormOptional

I agree to receive appointment reminder text messages from BenG on behalf of my service provider. Message frequency varies (typically 3-5 messages per appointment). Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.

This consent is optional. You may choose not to receive text messages. BenG will never send marketing or promotional messages. Only transactional appointment notifications are sent.

Opt-In Flow

Every conversation begins with YES.

When a service provider adds a new client to BenG, the client receives an opt-in SMS. The client must reply YES before any appointment messages are sent.

BenG

+1 (877) 611-9649

Hi Sarah, Acme Wellness uses BenG for appointment reminders. Reply YES to receive text message notifications about your appointments. Msg & data rates may apply. Approx. 3-5 msgs per appointment. Reply STOP anytime to opt out.

10:30 AM

YES

10:31 AM

You're now subscribed to appointment reminders from Acme Wellness via BenG. Reply STOP to unsubscribe. Reply HELP for assistance.

10:31 AM

— Later that day —

BenG: Your appointment with Acme Wellness is confirmed for Tue, Mar 5 at 2:00 PM. Reply STOP to opt out.

2:15 PM

Example SMS opt-in flow. No messages are sent until the client replies YES.

Types of Messages (Transactional Only)

Clients receive SMS messages from BenG only for appointment-related communications. BenG does not send marketing or promotional messages.

01Appointment Confirmation"BenG: Your appointment with Acme Wellness is confirmed for Tuesday, March 5 at 2:00 PM. Reply STOP to opt out."

0224-Hour Reminder"BenG: Reminder — You have an appointment tomorrow at 2:00 PM with Acme Wellness. Reply STOP to unsubscribe."

031-Hour Reminder"BenG: Reminder — Your appointment with Acme Wellness is in 1 hour at 2:00 PM."

04Rescheduled Notice"BenG: Your appointment with Acme Wellness has been rescheduled to Wednesday, March 6 at 3:00 PM. Reply STOP to opt out."

05Cancellation Notice"BenG: Your appointment with Acme Wellness on Tuesday at 2:00 PM has been cancelled."

Message Frequency & Opt-Out

Clients receive a maximum of 3-5 messages per appointment (confirmation + reminders). No marketing or promotional messages are sent by BenG.

Every SMS includes opt-out instructions. Clients can reply STOP at any time to unsubscribe from all BenG messages. Reply HELP for assistance.