BenG Books LLC (“we,” “us,” or “our”) operates the BenG mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Account information (name, email address, phone number)
- Business information (business name, services offered)
- Client information (names, phone numbers, email addresses) that you add to your account
- Appointment and scheduling data
- Payment information (processed securely through third-party providers)
Information Collected Automatically
When you use our app, we may automatically collect:
- Device information (device type, operating system)
- Usage data (features used, actions taken)
- Log data (access times, app crashes)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Send appointment-related SMS messages to your clients (with their consent)
- Process payments and transactions
- Send you service-related communications
- Improve and optimize our application
- Respond to your inquiries and provide support
3. SMS Messaging
BenG enables service providers to send appointment-related SMS messages to their clients. Important information about our SMS practices:
- Consent: Clients must explicitly opt-in by replying “YES” to an initial consent message before receiving any appointment-related SMS.
- Message Types: We only send transactional, appointment-related messages (confirmations, reminders, rescheduling notices, cancellations). No marketing or promotional messages are sent.
- Frequency: Clients receive a maximum of 3-5 messages per appointment.
- Opt-Out: Clients can reply STOP at any time to unsubscribe from all messages.
- Help: Clients can reply HELP for assistance.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist us in operating our application (e.g., SMS providers, payment processors, cloud hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of SMS communications
- Withdraw consent where applicable
8. Children's Privacy
Our service is not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@bengbooks.com
- Business: BenG Books LLC